Privacy Policy – Seatrade.vn

At Seatrade.vn, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website.

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1. Purpose of Information Collection

We collect personal data for the following purposes:
• To process your orders and provide delivery services.
• To improve our website, services, and customer experience.
• To send promotional offers, newsletters, or updates (only with your consent).
• To respond to customer inquiries and support requests.

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2. Scope of Information Collected

We may collect the following types of personal information:
• Full name
• Phone number
• Email address
• Payment information (Note: we do not store credit/debit card details)

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3. Scope of Information Use

Your personal information will only be used internally for the above-mentioned purposes. It may be shared with third parties only when necessary to complete your transaction, such as:
• Shipping companies
• Payment gateways
• Regulatory authorities (if required by law)

We do not sell, rent, or share your personal data with unrelated third parties without your explicit consent.

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4. Retention Period of Information

We retain your personal data for:
• As long as necessary to complete the transaction and provide services
• Or until we receive a deletion request from you
• Maximum retention period: 10 years from your last order or activity

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5. Security Commitment

Seatrade.vn is committed to:
• Applying appropriate technical and organizational security measures to protect your data
• Preventing unauthorized access, loss, misuse, or disclosure of your personal information
• Limiting access to your data to authorized staff or service providers only

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6. Your Rights

You have the right to:
• Access and review your personal data
• Request correction or deletion of your data
• Withdraw consent or unsubscribe from marketing emails
• File a complaint if you believe your data has been misused

To exercise your rights, please contact us via the information below.

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7. Cookies and Tracking Technologies

We use cookies and similar technologies to:
• Enhance website performance and user experience
• Analyze traffic and usage behavior
• Personalize content and remember your preferences

You may choose to disable cookies in your browser settings. However, this may affect the website’s functionality.