Order Process

At SeaTrade.vn, we support both retail (B2C) and wholesale (B2B) orders. Whether you’re a personal buyer or a bulk importer, our process ensures a smooth, secure international transaction.

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1. B2C – For Individual Buyers (Retail Orders)

Step 1: Click On Product You Want To Buy

Step 2: Select Your Country ,Delivery Location

Step3. Add to Cart – View Cart- Checkout

Step 4: Checkout & Payment
Enter Your Shipping Details And Make The Payment
Proceed to checkout and select a secure payment method (Visa,JCB, PayPal, etc.). Shipping costs are calculated automatically based on your location.

Step 4: Shipping(UPS,DHL,FEDEX)
Your order will be securely packed and dispatched via reliable international shipping services.

Step 5: Delivery & Support
Track your shipment in real time. Our support team is always ready to assist you until your order arrives.

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2. B2B – For Business Buyers (Wholesale Orders)

Step 1: Submit Inquiry
Send us your request via the contact form or email. Please include the product name(s), quantity, and destination country.

Step 2: Quotation & Confirmation
We will respond with a complete quotation, including minimum order quantity (MOQ), shipping options, and delivery timelines.

Step 3: Agreement & Payment
After confirming the quotation, you’ll receive a purchase agreement. Proceed with payment through our secure banking channels.

Step 4: Production & Packing
Your order is prepared according to international export standards. Products are carefully packed and export documentation is arranged.

Step 5: International Shipping
We ship your order via sea freight, air freight, or courier based on your preferred incoterms (EXW, FOB, CIF, etc.).

Step 6: Delivery & Support
We follow up until your cargo arrives safely. Ongoing post-delivery support is provided as needed.

II.Terms and Conditions – Seatrade.vn

Welcome to Seatrade.vn. By accessing and using our website, you agree to be bound by the following terms and conditions. Please read them carefully before placing any order or using our services.

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1. Scope of Application

These Terms and Conditions apply to all users who access or use Seatrade.vn, including customers, partners, and visitors.

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2. About Seatrade.vn

Seatrade.vn is a platform that provides order placement and fulfillment services. We assist customers in purchasing goods from selected suppliers, both domestic and international. Seatrade.vn is not the manufacturer or original seller of the listed products, unless otherwise stated.

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3. Order Process and Payment
   • Customers place orders by selecting products, submitting order requests, and making payment via our supported methods.
   • All orders are subject to product availability and supplier acceptance.
   • Seatrade.vn reserves the right to cancel or reject any order, with notice and full refund.

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4. Service Fees

We may charge a service fee for order handling, international purchasing, or delivery support. The fee amount will be clearly disclosed before order confirmation.

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5. Shipping and Delivery
   • We will make every effort to ensure timely delivery based on your selected shipping method.
   • Delivery times may vary depending on the supplier, location, customs, or external logistics factors.
   • Seatrade.vn is not responsible for delays caused by third parties or force majeure.

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6. Returns and Refunds
   • Return or refund requests are considered on a case-by-case basis, depending on product type, supplier policy, and shipping method.
   • Seatrade.vn will assist customers in resolving issues but is not liable for decisions made by the original sellers.

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7. User Responsibilities

By using our website, you agree to:
• Provide accurate, complete, and updated personal information.
• Not use our services for illegal or fraudulent purposes.
• Be responsible for any customs, taxes, or import duties in your country.

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